Help and contact
A question, a bug, an idea? Write to us: a real person reads and replies, usually within 48 hours.
Email us — support@minosdevs.appMost common requests
- I want to delete my account and all my data
- In the app: Settings → Delete my account. Deletion is immediate and permanent. If you no longer have access to the app, write to us and we will do it within 30 days.
- I want to cancel my subscription
- Cancellation happens in your iPhone settings: Settings → your name → Subscriptions → Depuis → Cancel subscription. We have no control over this; Apple handles it.
- I paid but Premium is not active
- Open the paywall in the app and tap “Restore purchases”. If that is not enough, write to us with the email address of your Apple account.
- I changed iPhone and lost my progress
- Progress follows the account. If you had linked an email, sign in with it on the new device. Without a linked email, the data stayed on the old phone.
- I am going through a hard time
- Depuis does not replace a professional. In France: Tabac info service 39 89, Alcool info service 0 980 980 930, Drogues info service 0 800 23 13 13, Joueurs info service 09 74 75 13 13. In an emergency, call 112 (EU) or your local emergency number.